FAQ

General Question

  1. How can I get to Bowen Secondary School?

Our school is situated along the junction of the main roads of Yio Chu Kang Road and Hougang Ave 2. Thus, it is easily accessible by public buses from MRT stations such as Ang Mo Kio MRT, Hougang MRT or Serangoon MRT.

Click on the link to find out how to get to Bowen Secondary school  >>>

  1. What is the school’s contact information?

Tel: 6385 9466 (General Office)
Fax: 6385 6559 
Email: bowen_ss@moe.edu.sg 

Click on the link to find out more School Contact Information  >>>

  1. How can I contact or get in touch with my child’s form/subject teachers?

We encourage parents/guardians to contact the General Office when trying to get in touch with specific teachers in our school. They are the best people to assist you as they will be able to direct your call to the specific teacher or take a message to get the teacher to return your call. Do leave your name, child’s name and class and your contact number so that the teacher will be able to return your call.

  1. Where can I find the the school booklists?

You can find the school booklists on this page:  2023 Booklist

  1. What time does the school start?

Morning assembly starts at 7.30am on regular school days. Students are encouraged to reach school early especially on rainy days, as traffic can be heavy during inclement weather.

  1. What are the school rules regarding attire and uniform?

The school uniform is a key symbol of school identity. Students should wear the school uniform neatly and with pride. All students are to wear the prescribed school uniform and modifications to the uniform are not allowed.

You can find detailed information about the school uniform in 
School Rules and Regulations here >>>
or
you can download the document
Care and Discipline - School Rules

  1. Where can school uniforms be purchased?

School uniforms can be purchased at the following places

Pacific Bookstores Pte Ltd (School Bookshop)
c/o Bowen Secondary School
2 Lorong Napiri, Singapore 547529
Tel/Fax: 6386 2669

Business Hours
Monday – Thursday: 7.00 am – 3.30 pm
Friday: 7.00 am to 3.00 pm

Johnson Uniform and Trading Company Pte Ltd
471 (2nd Floor) Geylang Road
Singapore 389430
Tel: 6345 8698
Fax: 6744 7689

Business Hours
Monday – Friday: 10.00 am – 6.00 pm
Saturday: 10.00 am to 3.00 pm

  1. When are the school holidays for 2022?

https://www.moe.gov.sg/news/press-releases/20210811-school-terms-and-holidays-for-2022

  1. I am a student and I am travelling out of Singapore during the holidays. Must I disclose my travel plans?

Yes. You should inform the school of your travel plans if your family plans to bring you on a holiday out of Singapore during the school holidays. You should declare your travel plans via the Parents Gateway (PG) app.

There is also a guide to assist you here.
Parents Guide (Travel_Declaration)

  1. Where can I find general information about your school?

You can download the brochure here.
2022_Bowen Experience_Fact Sheet.pdf

Finance Matters

  1. How much are the current school fees?

All students will receive their bills for school, miscellaneous and autonomous fees by postal mail to their home address from MOE directly. You can find out detailed information about secondary school fees from the MOE website here >>>

  1. How can school fees payment be made?

OPTION 1: GIRO

Parents are encouraged to pay their children’s fees through GIRO so that the pupils do not have to bring large sums of cash to school. GIRO deduction will be made monthly from February to December. The deduction in February will include the fees for January. Deduction date is on 26th of every month. Eg: For March fees, the deduction date will be on 26th March.

(Please note that GIRO deductions will be suspended after two consecutive unsuccessful deductions due to insufficient funds. Students will then receive cash bills and will have to pay the outstanding amount in cash. GIRO deduction will be reinstated once all outstanding fees have been paid.)

OPTION 2: CHEQUE

For cheque payment, either post the cheque or submit it to our General Office. Please make cheques payable to “Bowen Secondary School”.

OPTION 3: CASH

Alternatively, you may make cash payments at our General Office.

  1. What are the MOE financial schemes available?

Singapore Citizens in Government and Government-aided schools can apply for assistance under the MOE Financial Assistance Scheme (FAS).  Application forms are available for collection in-person at the school’s General Office. If you need further assistance, please do not hesitate to call the school’s General Office to find out more.

To find out more about, you may click on the links below

FAS Application Information >>>

MOE Website information on FAS scheme >>>

  1. How can students under FAS go about redeeming Transport Subsidy?

Students on FAS may redeem the evouchers via the Transitlink eVoucher System from the 28th of the current month to the 10th of the next month. 

Evouchers can be redeemed at any Transitlink Add Value Machines or Transit Link Ticket Offices located at selected stations such as Hougang and Serangoon stations.

To find out more about, you may click on the links below

Step-by-Step Guide to Redeem Transport Voucher >>>

Transport Subsidy Guide FAS.pdf >>>

Personal Learning Device (PLD) Matters

  1. When was the Personal Learning Device launched in Bowen Secondary School

On the 27 August 2021, Sec 1 to Sec 3 students will receive their Personal Learning Device. They are expected to bring their PLD (fully-charged) to school daily and to bring it home after school hours. They are not allowed to leave it in school.

  1. My child’s Personal Learning Device is experiencing some issues. Who should I contact for assistance?

Please encourage your child to first contact the school’s ICT Service Desk first with the device when he or she is in school. We can then advice if it is necessary to contact the PLD service centre for further assistance. Otherwise, you may also contact the PLD service centre directly.  You can find information about PLD warranty, service centre and other information in the link below,

PLD Information Page >>>>

  1. Where is the Bowen ICT Service Desk located and what are the operating hours?
Bowen ICT Service Desk
Location : Block C, (C4-04) D&T Block next to Student Council Room
Opening hours of ICT Service Desk
During School Term
Monday – Friday (During recess/lunch) According to timetable
Monday – Thursday (after school) 2.30 pm – 4.30 pm
Friday (after school) 12.30 pm – 3.30 pm
During School Holidays
Monday – Friday 9.00 am – 11.00 am
1.00 pm – 3.00 pm
  1. Does the school have lockers for my child to secure his Personal Learning Device?

From 11 August 2021, our school provides each student with a locker for the academic year to secure his/her Personal Learning Device. The locker is equipped with a 4 digit combination lock which the student con configure by himself/herself. At the end of the academic year, students will return and clear their lockers. The school will reassign the lockers to students the following academic year. The school reserves the right to conduct spot-checks to ensure that the contents of the lockers adhere to the school rules. 

Students may refer to the following link on how to reset their combination lock.

  1. My child has forgotten his passwords for his school-based learning platforms. How can I reset them?

The school uses several on-line platforms for e-learning and HBL. If students have forgotten their passwords and require assistance to reset their passwords, they should first proceed with the following self-help procedures. As a last resort, they may contact their Form Teachers for assistance.

Student Learning Space (SLS)

Students may get locked out of the system if there are too many failed attempts. SLS also require students to have a minimum of 12 character password.

Office Hours: (School-based Helpdesk)
Monday ― Friday: 8am - 4pm
Tel: 63852042

Non-Office Hours (SLS Helpdesk)
Monday ― Friday:
4:00 pm ― 9:00 pm (School Days)
9:00 am ― 9:00 pm (School Holidays)

Saturdays:
9:00 am ― 3:00 pm
*Closed on Sundays & Public Holidays

Email:  helpdesk@sls.ufinity.com
Tel: (65) 6702 6513

School Google Suite Accounts (@bws.edu.sg)
Google Suite for Education allows students to collaborate using cloud-based tools. Applications include G-mail, Google Docs, Slides, Spreadsheet, Google Classroom etc.
Office Hours: Monday ― Friday: 8am - 4pm
Tel: 63852042 (School-based Helpdesk)

ACE-Learning
A Math on-line learning platform.
- Consult individual Subject Teachers

SSOE-MIMS login (School-based WIFI networks)
This covers the login required on all SSOE devices that are on school-based networks,
Eg. Computers in computer lab, 

Office Hours: Monday ― Friday: 8am - 4pm
Tel: 63852042 (School-based Helpdesk)

  1. My child has his own laptop. Is there any way he/she can connect to the Internet to access on-line lesson content when in school?

The school’s SWN Wi-Fi network provides students who bring their own devices, a means to connect to the internet for learning purposes using their school IAMS account,
Please refer to the guide here on how to connect to the SWN network.

Miscellaneous

  1. What is the Parent Gateway App?

The Parent Gateway(PG) Mobile App is an initiative by MOE to enable parents to interact with schools more conveniently on administrative and financial matters. Parents will also be able to use this app to stay updated on school’s programme and activities.

To find out more about, you may click on the links below
Parent Gateway Information >>>
FAQs on Parent Gateway >>>

  1. Are students allowed to bring their Mobile Phones to school?

We want our students to be responsible users of their mobile devices. Students are expected to lock their mobile phones in their lockers during curriculum time, CCAs and Learning Journeys so as not to be a source of distraction. Students can use their mobile phones only in designated areas such as the canteen and foyer only after school hours. 

You can find detailed information in School Rules and Regulations here >>>

  1. Photographs and videos of students and their legal guardians used in this website.

Photographs or video images of students or their legal guardians may be taken during school activities and events such as classroom lessons, CCA, school camps, or school concerts. The school may use and publish such photographs or video recordings in school publications, the school’s website, social media channels, or other communication channels.